Customer Service
 
Delivery options and costs
Deliveries to the EU and Switzerland

We send our products with our partner UPS

You can expect your order to arrive in 5 working days, once we have received payment confirmation. The delivery cost is detailed below:
  • Orders above 100€ value: FREE Delivery 
  • Orders below 30€ value: 18€ delivery costs.
  • Orders between 30€ and 100€: 9€ delivery costs.
The additional costs incurred due to incorrect or incomplete addresses will be charged to the customer, after communication from Recuperat-ion.

Deliveries to the rest of the world

We send our orders outside Europe through Certified Post.

The delivery period depends on the country of destination, the average being between 10 and 15 days. The maximum delivery time is 5 weeks.

For prices outside the EU, import tariffs are not included in the product price in case there are any. The customer wilI need to clear them at their own cost. The delivery cost is detailed below:
  • Orders above 100€ value: FREE Delivery
  • Orders between 30€ and 100€ value: 12€ delivery costs.
  • Orders below 30€: 24€ delivery costs
The additional costs originated like consequence of directions of wrong or incomplete delivery or no claim of the package will be by account of the customer, previous communication by part of Recuperat-ion S.L.

We do not send products to Spain

Recuperat-ion products are sold in all pharmacies in Spain through our exclusive distributor, Laboratorios Esteve. To find a pharmacy near you in Spain click here.